Privacy Policy

Last Updated: January 2026

Introduction

Welcome to bt44, Bangladesh's trusted online casino and sports betting platform. We are committed to protecting the privacy and personal information of every player who uses our services. This Privacy Policy explains in clear, plain English how bt44 collects, processes, stores, and protects your data when you access our website, create an account, make deposits or withdrawals, or engage with any feature on our platform.

By registering an account or continuing to use bt44, you acknowledge that you have read and understood this Privacy Policy. We encourage you to review this document carefully. If you have any questions or concerns regarding how we handle your personal data, please contact our support team at any time. bt44 is designed for players aged 21 and above only.

Information We Collect

bt44 collects two categories of information: information you provide directly when interacting with our platform, and information we gather automatically through your device and browsing activity. We collect only what is necessary to deliver a safe, fair, and personalised experience.

Information You Provide

• Full name, date of birth, and nationality — used to verify your identity and confirm you are 21 years or older.
• Contact details including email address and mobile phone number — used for account access, notifications, and support communications.
• Payment information including bKash mobile number, Nagad account details, Rocket wallet references, or bank account identifiers — used solely to process deposits and withdrawals.
• Government-issued identification documents such as National ID (NID), passport copy, or driving licence — collected during the account verification (KYC) process.
• Any voluntary information you provide through customer support requests, feedback forms, or promotional participation.

Information Collected Automatically

• Device information including device model, operating system version, and unique device identifiers — helps us optimise the bt44 experience for your specific phone or tablet.
• IP address and approximate geographic location — used to confirm access from Bangladesh and to detect unusual login patterns for account security.
• Browser type, language preference, and session timestamps — used to improve page performance and personalise your experience on return visits.
• Gameplay activity logs including game history, wager amounts, session durations, and bonus usage — used to ensure fair play, resolve disputes, and fulfil responsible gaming obligations.

How We Use Your Information

bt44 processes your personal data only for legitimate, clearly defined purposes. We do not sell, rent, or trade your personal information to any third party for marketing purposes. Your data is used exclusively for the following reasons:

• Account registration and identity verification — to ensure every bt44 account belongs to a real, eligible adult player aged 21 or above.
• Processing financial transactions — securely handling all bKash, Nagad, Rocket, and bank transfers for deposits and withdrawals without storing full payment credentials on our servers.
• Customer support and dispute resolution — using your account and activity history to respond accurately to queries, investigate issues, and resolve complaints in a timely manner.
• Platform security and fraud prevention — monitoring for suspicious login attempts, duplicate accounts, bonus abuse, and other activities that may harm genuine players or the integrity of bt44.
• Responsible gaming compliance — tracking session behaviour and wagering patterns to identify players who may need support, and delivering self-exclusion or limit tools when requested.
• Service improvement and personalisation — analysing aggregate usage patterns (not individual profiling) to enhance the bt44 product, improve page speed, and surface content most relevant to Bangladeshi players.

Our Privacy Commitments

Sharing Your Information

bt44 does not share your personal data with any third party for commercial gain. We may, however, share limited data with trusted service partners strictly in order to operate the platform and comply with legal obligations:

• Payment processors — bKash, Nagad, Rocket, Upay, and banking partners receive only the transaction-level data required to complete your deposit or withdrawal securely.
• Identity verification (KYC) partners — accredited third-party services who assist in verifying your NID, passport, or other identity documents in accordance with anti-fraud standards.
• Game providers — studios such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and Microgaming receive only the anonymised session data required to operate their games on the bt44 platform.
• Law enforcement and regulatory bodies — bt44 will disclose personal data when lawfully compelled to do so by a competent authority, court order, or legal obligation applicable in Bangladesh.

In every case, data is shared only to the minimum extent necessary and under contractual confidentiality obligations that require the recipient to protect your information to the same standard as bt44.

Cookies and Tracking Technologies

bt44 uses cookies and similar lightweight tracking technologies to ensure the platform functions correctly, remember your preferences, and keep your session secure. We do not use cookies to build advertising profiles or track you across unrelated websites. The following types of cookies may be active on bt44:

• Essential cookies — strictly necessary for platform login, session management, and security functions. These cannot be disabled without breaking core functionality.
• Performance cookies — collect anonymised data on how pages are loaded, which games are most visited, and how navigation flows, enabling us to improve the bt44 experience continuously.
• Preference cookies — remember your language, currency display, and interface settings so you don't have to reconfigure them on every visit.

Most modern browsers allow you to control or delete cookies through your browser settings. Disabling essential cookies may prevent bt44 from functioning correctly. For more information on managing cookies, refer to your browser's help documentation.

Data Retention

bt44 retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory standards. In practice, this means: account data is retained for the duration of your active account plus a minimum of five years following closure, to satisfy anti-money-laundering and fraud-prevention requirements. Transaction records are retained for seven years in line with standard financial record-keeping practices.

When data is no longer required and the retention period has elapsed, bt44 securely deletes or anonymises your personal information so it can no longer be linked back to you. You may request early erasure of certain data categories (see Your Rights section below), subject to legal limitations.

Payment Data and Financial Security

bt44 treats payment data with the highest level of care. When you make a deposit using bKash, Nagad, Rocket, Upay, or a bank transfer, the transaction is handled via a secure, encrypted payment gateway. bt44 does not store your full bKash PIN, Nagad secret code, Rocket password, or any equivalent payment credential on our servers. Only a tokenised reference (a non-sensitive identifier) is retained to reconcile your transaction history.

All financial data is protected by SSL encryption during transmission and stored in access-controlled, encrypted environments. bt44 undergoes regular internal security reviews to ensure payment infrastructure meets current best practices for safe and reliable platform operations.

Your Rights

bt44 respects your rights over your personal data. Depending on applicable law, you may be entitled to exercise the following rights by contacting our support team at [email protected]:

• Right of Access — you may request a copy of the personal data bt44 holds about you, along with an explanation of how it is being used.
• Right to Rectification — if any information we hold about you is inaccurate or incomplete, you have the right to ask us to correct it.
• Right to Erasure — in certain circumstances, you may request that bt44 delete your personal data. Note that some data must be retained to comply with anti-money-laundering regulations and will not be erased on request.
• Right to Restriction — you may ask bt44 to limit the processing of your data in specific scenarios, such as while a dispute is being resolved.
• Right to Object — you may object to certain types of data processing, particularly where bt44 relies on legitimate interests as the legal basis. We will assess your objection and respond in writing within a reasonable timeframe.

To exercise any of these rights, please write to us at [email protected] with the subject line 'Data Rights Request' and include your registered account email address. We aim to respond to all valid requests within 30 days.

Children's Privacy

bt44 is strictly an adult platform. Our services are exclusively for individuals aged 21 years and above. We do not knowingly collect, process, or store personal data from any person under the age of 21. If we become aware that a minor has registered an account or provided personal information, we will immediately suspend the account, delete the associated data, and take all reasonable steps to prevent further access. If you believe a minor has accessed bt44, please contact us immediately at [email protected] so we can investigate and act without delay.

Third-Party Links

The bt44 platform may from time to time reference or display the names of third-party service partners such as game providers and payment processors. bt44 is not responsible for the privacy practices of these external organisations. We recommend that you review the privacy policies of any third-party service you engage with independently. bt44's Privacy Policy applies solely to data collected and processed directly by bt44 in connection with our platform.

Changes to This Privacy Policy

bt44 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal requirements. When material changes are made, we will update the 'Last Updated' date shown at the top of this page and, where appropriate, notify registered users by email or via a prominent notice on the bt44 platform.

Your continued use of bt44 after the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should discontinue use of the platform and contact [email protected] to request account closure.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way bt44 handles your personal data, our support team is available to assist you. We are committed to resolving all privacy-related enquiries promptly and transparently.

You can reach the bt44 privacy and support team at: [email protected]. Please allow up to 3 business days for a response. For urgent account security issues, mention 'URGENT' in your subject line.